Privacy Policy
This policy explains how Roadside Services handles personal information provided by visitors to this website and by customers requesting roadside assistance. It should be reviewed by the business and updated with its registered details before publication.
Information we collect
- Your name and mobile number
- Your vehicle registration
- Your location or postcode
- Details of the problem you have described
- Website usage data collected through analytics and advertising tools
How we use it
Information is used to respond to your enquiry, arrange appropriate roadside assistance through our network of independent technicians and recovery operators, and to keep records of the work arranged. Contact details may be shared with the assisting technician or recovery operator so they can reach you.
Legal basis
We process this information to take steps at your request before entering into a contract, to perform that contract, and for our legitimate interests in operating and improving the service.
Retention
Enquiry and job records are kept only as long as needed for the service, accounting and legal purposes, then deleted.
Analytics and advertising
This website may use analytics and advertising tools such as Google Analytics and Google Ads to understand how visitors use the site and to measure advertising performance. See our Cookie Policy for details.
Your rights
Under UK GDPR you can request access to your personal data, ask for it to be corrected or deleted, object to certain processing, and complain to the Information Commissioner's Office.
Contact
For any privacy question, call 07864 893892 or email help@roadsideservices.co.uk.